Got Flight Booking Questions?
Let’s Clear The Air

If you miss your flight under any circumstances, your flight ticket PNR is canceled with no refund. For round trips, a no show policy is applicable under which they will not be allowed to board the return flight. Some airlines may allow you to rebook, subject to availability and reissuing charges.

Passengers can web check-ins for their flights starting 24 hours before departure. Counters open 2 to 3 hours before domestic flights and 3 to 4 hours before international flights at the airport. Normally boarding gates close 20 minutes before departure.

Airlines offer Unaccompanied Minor service for minors traveling alone to guarantee complete supervision from check-in to arrival. Airline employees accompany your child through security and boarding and in-flight monitoring is done by flight attendants throughout the journey. Extra charges apply for this service and upon landing, your child is handed immediately to the designated adult for a safe and easy arrival.

Airlines typically allow small pets to travel in the cabin or cargo under some circumstances. Health and vaccine certificates are required and passengers are advised to follow the specific rules regarding weight, carrier, size, and others. Advance bookings are important, and an additional pet carriage fee is usually charged by the airlines.

Yes, 100%. We are fully PCI DSS compliant to protect your payment and personal data. We ensure every user gets regularly updated during and after the booking process to ensure their peace of mind.

Post booking, you will get a payment confirmation email within a few minutes, sent to your inbox along with the confirmed flight ticket with your details. You can also check your payment account details to know whether the payment is complete or not.

Never. Travelay™ makes sure the price you see after confirming your flight ticket is the final price you will be paying. We do not charge any extra fees or hidden costs during and after the booking request is made.

If your payment is stuck, first check your source of payment to confirm the transaction. If money is debited and no confirmation is received from our end, contact our support team to get quick and prompt assistance.

Although we recommend booking your flight tickets after you are 100% sure of your journey, we understand plans might change. For that, you can change your journey dates by paying additional charges as per the airline policy and flight ticket fares.

Passengers with prescribed medicines should carry a doctor’s prescription and keep the medicines in its original packaging with the receipts. For liquid medicines, flyers must inform the security officer at the airport. While booking with Travelay™, you can check airline specific medical rules and request assistance if needed.

Yes it is possible. As per the airline’s policy you can add on in-flight meals and upgrade your seat or modify baggage.

After you are done with the payment of your flight tickets, you will receive an email at your given mail address with your flight tickets and confirmation details. You can reach out to our support team at any time during the booking process.

The refund process usually takes 5 to 7 business days to reflect in the user’s source of payment post cancelation. For more queries, individuals can contact our support team.

It depends on the airline policy and ticket type. Some airlines charge a complete cancelation fee while some may reduce it to half. With refundable tickets, if the cancelation is made within 24 hours post booking, passengers will get the complete refund while the refund amount depends from airline to airline if cancelations are made after 24 hours. Check the terms and conditions and cancelation policy for more details.

Users can contact our customer support representative to modify their flight ticket details. Simply tell them what you want to modify, pay the difference amount and they will help you out with the process!

When you change your flight tickets, the pre selected seat or meal requests will typically be canceled and not automatically transferred in most cases. You can contact our customer support team for additional details.

Yes, our TravelayGent™ service is exclusively available for premium users by paying a monthly fee. The TravelayGent™ will look after all the booking related queries, right from the start till the end. Simply call or message the travel agent and get answers to all your queries instantly!

Travelay™ uses HTTPS for encryption, holds a SSL/TSL certification, provides clear pricing and support and delivers confirmed e tickets to your inbox within a few minutes post booking. If anything seems suspicious like unrealistic deals or no contact options, you can reach out to our support anytime and anyday.

Yes, Travelay™ ensures 100% peace of mind to all the premium users by offering real time updates and the best fare guidance. For on-the-spot queries and updates, individuals can contact 24/7 live agent support for instant assistance.

Absolutely! Just provide your preferences- whether related to seat upgrades, baggage requests or adding a meal, we will confirm the details with the airlines, tell you the difference amount, you just have to pay and boom, the uprgades are done!